Thursday, September 02, 2010

Trial by Social Media & A Resolution - Of Sorts

What a week it has been. In the midst of a trip to Ohio to see my husbands family, I was made aware that an image of mine was illegally entered into an amateur photo contest last year. And it had, in fact placed second and so was posted on the contest sponsors website. I was immediately infuriated. What nerve of someone to not only swipe my photo...but to enter it in an International contest as their own. You have to be pretty ballsy to do something like that.

My first action was to notify the sponsoring company, Dover Saddlery. I sent an email to customer service, as there was no contact info on the actual photo contest page. And then the next day, I called customer service and told them my issue. They immediately put me in touch with the head of PR for the company. I explained the problem. She was quite sympathetic and believed me that it was my image. I was not completely unknown to her through my own dealings with the Ex Arte Equinus art competition that I am the director of. That gave me a bit more credibility I am sure. She said that she would contact the offender.


Meanwhile, since the original notice about this was posted on Facebook....conversation about it became heated. I have never known such wonderful support from my fellow artists, photographers and horse friends. I had to leave the next day for our trip to Ohio, so I expected to hear from the woman at Dover soon via email. By the time we returned, several days later...there was still no word from Dover and my image was still on the website. Still with the wrong attribution.


At this point I was really angry and started planning meetings with lawyers. I could not make a case against the submitter, because I did not have his contact information. I was beholden to Dover to supply that to me. Lots more conversation on Facebook ensued. And the thing went viral, with my supporters posted in Dover's FB wall and emailling them directly. Soon we discovered more work by other pros that was illegally entered!


I was not sure what my next step would be, but it seemed that my only target would be Dover, since they had not seemed to respond to my concern. Finally, a week after my initial contact with them, Dover changed the attribution of my image on their website at least. But that was not what I wanted. I wanted the image removed, as I would not have entered one of my images in a contest for amateurs. And note in it's place saying that it had been removed due to investigation of copyright infringement, would have been appropriate.


A day after it was changed, I finally spoke again to the PR person at Dover. She said that she had sent 3 emails to the perpetrator. Two phone calls were made, where she had spoken to his girlfriend. But he still had not responded. Her next step was going to be to send him a certified letter. I told her that I was unhappy that she had not kept me more informed and that the image was still on the site. Truthfully, I don't think that the people at Dover understood how serious an issue this is and how strongly we photographers would object to seeing our images stolen like this. That, I think was their first mistake. Although they are not responsible for the copyright infringement....they needed to respond immediately to deal with it. And I understand that she was giving him an opportunity to respond to them and to me...But the image should have been removed right away and information shared with me as she went along.


So here is the resolution....


A few hours after she finally got in touch with me...she received an email from Pascal Cantin of Montreal, saying that his sister had entered the image, thinking that she was doing something nice for him, assuming that all the images on his computer were his. And that he did not know. She forwarded to me. Now, let me explain something...he received an email last year telling him that the image won 2nd place and he received a $25.00 gift certificate from Dover. I am assuming that the "sister" used the GC??? And did not tell him that he won??? I don't believe it for a minute. and what was he doing capturing my image and keeping it in his computer anyway??? So he has apologized to Dover....But Not To Me!


You may wonder why I am not immediately suing the pants off him. Well, he is in Canada and I am here in the US. So we are talking about intellectual property agreements made between the two countries. And for what I might get from suing him...I would have to pay out a whole lot to a lawyer just to investigate the International laws. I will compose and send a nasty email to him. I can do that, because thanks to the wonderfully subtle way she did it....by forwarding his email to me...I now have his contact information! But for now....I am taking a break from the hoopla. And I hope that the people at Dover have learned how important this is and how a speedy response on their part would have saved them a whole lot of social media pressure. This was an amazing test of "Trial By Social Media".


But if there are any copyright lawyers out there who want to pursue this to a higher level and work with me on some International intellectual property rights and the internet legislation??? Let me know. I am open to talking lots more about this.


Juliet

Just a Peek....




Here are a few B&W images from Saratoga. Many more proofs to come.

Summer, Past!

I know that I have been away from blogging for quite a while now. And I apologize for neglecting it. This summer turned into a time of family focus for me. For those who don't know, I have a pretty active and involved 16 year old son. And he plays drums for competition bagpipe bands. This summer saw us all over the US and then in Ireland and Scotland for the World Pipeband Championships. A 12 day trip of competitions, practices and a couple of hours here and there for sightseeing.

(here is the band entering the competition arena and if you look above the band, you can see Jax featured on the jumbotron screen as broadcast by the BBC)

As soon as we returned home from the trip my time was absorbed by efforts to ready that same wonderful child for his soon to happen, 10 month sojourn in Milan, Italy as a Rotary Youth Exchange student. He leaves here on this coming Tuesday.

So you can see, that not much time has been spent as an artist this summer. And now that the summer draws to a close....I will spend some time trying to catch up and to catch my blog up as well. Because, although it was not an active art summer...there were definintly things to report about. Like trips to the track in Saratoga and legal battles with image stealers. So, stay tuned for more to come.

Juliet